Refund policy

Wholesale Refund & Returns Policy

SourceLocker Wholesale operates as a Business-to-Business (B2B) trade supplier. By placing an order on our store, you acknowledge and agree to the following terms regarding returns, refunds, and cancellations.

1. All Sales Are Final

Due to the nature of wholesale inventory and pre-sorted reseller bundles, we do not offer returns, exchanges, or refunds for change of mind, slow sales, or sizing preferences.

All bundles strictly specify the grade, item count, and sizes prior to purchase. Please review product listings carefully before checking out.

2. Order Cancellations

Once an order has been placed and processed into our packing system, it cannot be cancelled or refunded.

3. Damaged or Incorrect Items

In the rare event that your bundle arrives damaged in transit or contains incorrect items not matching the Grade A criteria specified:

  1. You must contact our support team at SolutionsResell@gmail.com within 48 hours of parcel delivery.

  2. You must provide clear photos or video footage showing the issue, shipping label, and condition of the items received.

  3. Approved claims for damaged/missing items will be resolved via replacement items or store credit at our discretion.

Claims made after 48 hours of tracking delivery confirmation will not be accepted.

4. Shipping Costs

Shipping fees are non-refundable under all circumstances. If a parcel is returned to us due to an incorrect address provided by the buyer, the buyer will be responsible for paying re-delivery fees.